A 2.4GHz WiFi network with an internet connection, and USB-C power. That's it — no hub or gateway box to buy, power, or maintain. Sensors can't join a 5GHz-only network, so if your router broadcasts both bands, make sure 2.4GHz is switched on.

Yes. A simple SIM-only mobile WiFi router (a small router with a data-only SIM card) works just as well as fixed broadband — plenty of kennels use this instead, especially at rural sites, outbuildings, or a new site where broadband hasn't been installed yet. As long as the router gives your sensors a 2.4GHz WiFi signal with internet access, that's all that's needed.

Each sensor creates its own temporary WiFi network the first time it's powered on. Connect to it briefly with a phone, tablet, or computer, choose your real WiFi network and enter the password, and the sensor takes it from there — no app to install. The full walkthrough with photos is in the Sensor & WiFi Setup Guide.

Each affected sensor will need the same quick one-time setup repeated with the new WiFi details — the same process as connecting it the first time.

No. Every sensor connects straight to the cloud platform over your WiFi — there's no local hub sitting on-site that can fail, need rebooting, or need its own power and maintenance.

Standard USB-C, 5V — plug it into a normal socket for permanent installation. A power bank works too, but only for short-term or temporary setups, not as a permanent power source.

Yes — order Extra Sensors any time from the Pricing page. Each one connects straight to your existing account, no need to set anything else up.

You're alerted within minutes if a sensor goes quiet — you're never left assuming everything's fine just because the dashboard looks empty.

Yes. Set an account-wide default in Admin, then override the high and low temperature and humidity thresholds for any individual sensor — useful if, say, a whelping room needs to run warmer than the rest of the kennel.

Via Telegram — connect it once from the Admin page. You'll get an instant message the moment a reading goes out of range or a sensor stops reporting, plus a follow-up once things are back to normal.

60 days of rolling history for every sensor, viewable as charts on the History page.

Yes — a one-click CSV export from the History page, ready to hand to a vet, inspector, or award assessor. Since data is only kept for 60 days, export anything you want to keep permanently before then.

The Starter Pack is a one-off £657 (3 sensors, brackets, cables, and your first month of platform access), then £45/month starting 28 days later to keep your account running. See the Pricing page for full details.

Yes — you choose either card or Direct Debit at checkout, whichever suits you. Both work identically for the ongoing £45/month.

If you bought your sensors outright (the Starter Pack), cancel any time from your account — there's no minimum term and no cancellation fee. Rent to Buy and Rent Forever have their own minimum term and notice period, since they involve hardware you don't own outright from the start. See the Terms of Service for the full details, or just get in touch and we'll talk you through it.

Email Info@kennelcare.co.uk, call +44 7498 333120, or message us on WhatsApp (Mon–Sat, 8:00am–4:30pm) — we're a small team and reply directly, not through a ticket queue.